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Never Let The Consistency Of The Customer Experience Be Compromised – Customer Service Tips By Shep Posted By: Shep Hyken My daughter came home from school to visit us over a recent holiday. She was flying on Southwest Airlines and checked a piece of luggage. When the suitcase showed up on the luggage carousel, we noticed the handle was damaged. Bummer! I AND rsquo;ve been through this before. Not happy, I walked into the Southwest office. What I expected was a long line, followed by a less-than-enthusiastic employee, extensive paperwork to fill out, and then who knows how long it would take to get the luggage repaired. However, I was pleasantly surprised. After all, this was Southwest Airlines. What I encountered was the opposite of what I expected. Only one person was ahead of me, and the Southwest employee had a great attitude. When it was finally my turn, just a minute or two later, I was given a choice. I could fill out some paperwork and arrange to have my luggage repaired, or Southwest would replace my luggage with a brand new piece; immediately AND ndash; on the spot. I wasn AND rsquo;t sure I heard the gentleman correctly. So, he took me into a room that was filled with all types of new luggage.








customer loyalty Simplicity To Gain The Competitive Advantage By Customer Service Expert Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses simplicity. Simple is simple. Simple doesn AND rsquo;t always mean easy. And, sometimes simple is actually hard to pull off. But some companies have mastered the art of simplicity. And, in doing so, they created customer experiences that are easier, frictionless, and more desirable. Siegel+Gale recently released their Global Brand Simplicity Index, and, for the third straight year, Aldi, the grocery store chain, ranked first AND ndash; or should I say simplest. The grocer won this honor because of a number of things, but most notably for their AND ldquo;uncomplicated offers. AND rdquo; So, I started thinking about the experiences that I AND rsquo;ve had that are simple. I remember going to a The Homestead, a restaurant in upstate New York. There weren AND rsquo;t menus. They didn AND rsquo;t need them. I AND rsquo;ll never forget what the server said when it was time for us to order. She said, AND ldquo;We have three things that we serve at The Homestead. We have steak. We have lobster. And, we have steak and lobster. AND rdquo; She added, AND ldquo;Let me know if that doesn AND rsquo;t appeal to you and we AND rsquo;








simplicity What To Do When You Don’t Have Control – Customer Service Tips By Shep Hyken Posted By: Shep Hyken What happens when the customer calls about a problem, but the problem is completely out of your control? Let AND rsquo;s use an online retailer as an example. The customer buys a product and requests it be shipped via one of the typical shipping companies like UPS, FedEx or USPS. The product goes out right away, but the shipping company fails to deliver on time. The customer calls the company and is obviously upset. Why was there a delay? Maybe it AND rsquo;s a weather problem that caused the shipment to arrive late. Or, maybe it was just a glitch in the shipping company AND rsquo;s system. Regardless of the issue, it was completely out of the seller AND rsquo;s control. Not their fault, but that doesn AND rsquo;t mean that they can AND rsquo;t take responsibility. One other quick example, and this one came from one of our subscribers, Brad Mifsud in Australia. He has a law firm that specializes in real estate. Sometimes, in preparation for a AND ldquo;closing, AND rdquo; which is when all of the papers are signed and the property officially changes ownership, there can be delays due to the bank or some other party not delivering their paperwork on time.








control How Personalised Coffee Mugs Can Be A Great Way To Endorse Your Product Posted By: Global Promo

Printed mugs Australia It’s All In How You Say It – Customer Service Tips By Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how you phrase something may make all the difference – it’s all in how you say it. My buddy Gary Chervitz just came back from Las Vegas. He was excited to share a customer service story with me. He prefaced it by saying it may not sound like a big deal, but after he told me what happened, I told him that while it may not be a big deal, it was still extremely important and worth sharing. Gary was at a restaurant and almost finished with his meal. He had set his fork and knife down. The server noticed he had stopped eating, yet there was still a little food left on the plate. He asked Gary, AND ldquo;Are you continuing to enjoy your meal? AND rdquo; Gary acknowledge with a simple, AND ldquo;Yes, AND rdquo; and the server came back later, after Gary had obviously finished, and took his plate. What impressed Gary was not that the server was polite and obviously very good at his job. It was the server AND rsquo;s question. The actual words he used, AND ldquo;








right way Get Your Business Going With Flyer Marketing Strategies Posted By: vikram kumar Most small-scale businesses and start-ups rarely have enough capital to invest in a full scale advertising campaign. Marketing campaigns can attract a lot of customers and ensure better sales for your products; however, they require a considerable amount of money and are not feasible for businesses with low capital. However, if you are looking for an inexpensive, yet flexible option to help your business, opting for a flyer distribution company can be a good option. With flyer distribution companies, you can help your marketing strategy to reach other businesses as well as attract commercial customers for your business. For any flyer based marketing technique to be successful, it is important to know the ways in which you can ensure that you catch the eye of the people in your neighborhood. The primary trick to ensure that you get your flyers to attract the targeted demographic is to ensure that your flyers are the best in class. A few basic tips to make your flyers attractive are- 1. Use a provocative and catchy title. 2. Use good quality, color images to gain the attention of your readers. 3.

apartment flyer delivery NZ Create Customer Confidence With Your Return Policy – Customer Service Tips By Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how liberal return policies create customer confidence. Every business has returns. It doesn AND rsquo;t matter if you AND rsquo;re B2B or B2C. Returns are inevitable. The industry that probably has the most returns is retail. It AND rsquo;s just a fact. Beyond defective merchandise, which happens in any type of business, someone won AND rsquo;t like that sweater you picked out. Someone has no use for that gadget you thought he or she would love. You get the idea. So, just count on it. It AND rsquo;s going to happen. The question is, how well will you or your business handle it? Regardless of the type of business you AND rsquo;re in, a good return program is important to your overall customer service and experience strategy. Stats and facts indicate that 85% of customers will not do repeat business with a company where returns are complicated or inconvenient. So, think about this: How easy are you to do business with? Ideally, you make it easy to buy from you. You create a positive customer service experience that would make someone want to come back and do business with you again.








return policy Choosing A Good Cosmetic Ingredients Supplier Posted By: GLF When you are in need of good raw materials always choosing on the best cosmetic ingredients supplier will be essential. If you are into the production business of the cosmetics then it is essential that you always look out for some good ingredients for the process. With this you will be assured of having the right material supplied in the market and will also be sure of customer loyalty. Too many individuals these days are known to be utilizing cosmetics irrespective of their age and gender. It is therefore essential that you always produce and sell cosmetics which are good in quality and are also made up of top quality cosmetic ingredients supplier. To get started with you will have to look out for suppliers that can help you. There will be too many in the market and therefore looking out for the best ones will be your prime responsibility. Always try and look out for someone who not just gives you access to the best materials but is also known for giving quality raw materials.
cosmetic ingredients supplier Create Customer Confidence – Customer Service Tips By Shep Hyken Posted By: Shep Hyken Customers want to feel confident with the companies they do business with. It doesn AND rsquo;t matter what type of business you AND rsquo;re in or how you sell. It can be a manufacturer, a brick-and-mortar retailer, an online e-commerce company AND ndash; basically any type of business must create confidence. I AND rsquo;ve been preaching for years that the way to create confidence is to deliver a consistent and predictable experience. And, that is still the most powerful way to get a customer to trust you. When your customers know you will always do what you say, you will always be on time, you will always do what you promise, you are always polite and appreciative AND hellip; well you get the idea. That word always is a pretty powerful word. It AND rsquo;s about consistency and predictability. There is one more piece I AND rsquo;d like to add to the concept of confidence, which is to guarantee whatever it is that you do or sell. Why do people like to shop at Nordstrom? They know they are going to get great merchandise delivered with great service.








guarantee Never Let The Consistency Of The Customer Experience Be Compromised – Customer Service Tips By Shep Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses never compromising the consistency of the customer experience. The other night my wife and I went out to dinner. The customer service was quite good and the food was excellent. However, we might hesitate before going back. As we were seated, I noticed one of the other guests had a delicious looking entr AND eacute;e. I asked the server about it and he said it was jambalaya, which is a Cajun rice dish with sausage, shrimp, and several other savory ingredients. So, I ordered it. When it came out, it was less about rice and more about sauce. And, there was a large amount of seafood, chicken, and sausage. It looked different that the other guest AND rsquo;s entr AND eacute;e, but it was delicious. The owner came over and I commented how delicious it was. I also mentioned that it had more sauce than expected. I wasn AND rsquo;t complaining. I was complementing the chef, so I thought. Her response was appreciative.








consistency Response Times To Social Media By Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses social media response times. I knew it was bad, but just didn AND rsquo;t know how bad. I AND rsquo;m talking about the average time it takes for a company to respond, via different social media channels. A recent study put out by Eptica evaluated 500 US retailers AND rsquo; ability to respond, by asking ten routine questions. The average amount of time it takes for many of these companies to reply is staggeringly disappointing. Quick response matters! Look at this report and determine which industry you AND rsquo;re in. And, if you feel that B2B doesn AND rsquo;t apply, you AND rsquo;re wrong. Regardless of the industry and the numbers, the concept of quick response is universal. When your customer has a question, they want an answer. When your customer has a problem, they want it resolved. And most don AND rsquo;t want to wait a day or two for you to get back to them. My suggestion is to take some action. First, download the report, it AND rsquo;s free. Then, take a look at your response times.








Cus social media Five Customer Service & Experience Trends You Can’t Ignore – Customer Service Tips By Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses data and analytics. Now, before you roll your eyes, I promise this will be interesting. And it definitely ties into customer service and customer experience. I just came back from the IBM Insight conference in Las Vegas, and what they shared about data is anything but boring. We AND rsquo;re all familiar with AND ldquo;Big Data AND rdquo; AND ndash; the data that help us understand trends and general customer preferences. But, this is about customer data (or AND ldquo;Little Data AND rdquo;), which is much more than a name and email address. This is deep information that gives you insight into why a customer buys from you, what they buy from you, when they buy from you, and much more. Now, tell me that wouldn AND rsquo;t be interesting to you or your business. One thing that was abundantly clear: there is a lot of data out there. You would be blown away at how this information can be used. Here are a few examples. The Weather Company provides data on weather so retailers know when to stock certain items.








consumer data Get Materials From The Best Cosmetic Ingredients Supplier Posted By: GLF When you are looking for the best materials choosing the perfect cosmetic ingredients supplier will be very important for you. The extracts will be the ingredients which you will have to buy from the cosmetic ingredients supplier because they are the ones which will be used in the manufacturing of the cosmetics. But apart from this it is always important for you to know that these will have to be rightly bought so that all of your requirements are properly fulfilled. When you get started with searching there will be a lot which you will have to remember before you actually end up buying these ingredients from the best suppliers of these materials. Other than this it is also very crucial that you locate the perfect supplier for all the basic ingredients that you need. There will be two different types of ingredients which you can buy from the suppliers. The best types which you can look at are synthetic ingredients or then the natural compounds. You can see that all of these are now available in the market and thus you can buy them for your production process always.
cosmetic ingredients supplier Be Choosy To Hire A Website Designer For Your Online Business Posted By: michelkein The online business market is competitive, and it is a tough time to battle with them to provide the best brand experience for the customers. The great waves of the mobile and social network have prompted the consumer to choose the best one among a wide variety of choices. This hints the businessmen to equip themselves with a perfect website design by hiring the right website development company to convey the organization’s message to the potential clients in the most proficient and successful way. The primary step is to know what exactly the website and the digital marketing has to achieve. One has to consider the aims and goals of his business objective, and must incorporate the same message in a convincing way to measure success. For instance, one has to concentrate on return-on-investment (ROI), sales conversion, maintaining customer loyalty if his website is meant for e-commerce. This clear goal makes one ask the agency to provide their solid capabilities through a case study or demo of their approach/solution in dealing with this kind of challenges. Henceforth, it helps the business person to get acquainted with the best possible website design company, that caters to his essentials.

Website design company Customer Service Hostage Situation – Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses the impact social media has on customer service. Some of my clients have mentioned to me that social media gives customers such an upper hand. One even mentioned that he felt that his customers are holding his company hostage. These clients are concerned that if they don AND rsquo;t give their customers the service or experience that they think they deserve, they will turn to Twitter, share the experience on Facebook, post a negative review on Yelp, and more. You know what I think? I think that it simply means our customers are holding the company to a higher standard. Customer service is different than in the past. One of the biggest differences is, that today our customers are smarter than ever. They know what good customer service is. They hear their friends talking about it, they see it on TV. They don AND rsquo;t just compare you to the service they receive from your competitor, they compare it to the amazing experience they received at the restaurant they dined at last night, or the hotel they stayed at on vacation.






Customer service How Much Is Your Reputation Worth? Customer Service Tips By Shep Hyken Posted By: Shep Hyken Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how much your reputation is worth. Recently I spoke and wrote about how Delta Airlines and an employee at the St. Louis airport perfectly handled my dilemma in getting to a speaking engagement on time. There were some great lessons in that story, but there is another lesson that is just as powerful, if not more so. My client expected me to show up. They promoted the event and had 200 people that were expecting me to present my customer service presentation. What kind of message would I be sending the client and the audience if I failed to show up AND ndash; or at least make somewhat of a heroic effort to do so? Basically, because of a mechanical problem on the plane, I was going to miss my connection to speech. Even with contingency planning with back-up flights, it looked I could possibly be a AND ldquo;no show. AND rdquo; The only solution was a private jet. That cost thousands of dollars, but, what is my reputation worth? If I didn AND rsquo;t show up, would the client ever hire me again?






reputation Why Does A Business Need Its Own Mobile App? Posted By: Amrit Singh Direct Marketing The biggest benefit of having a mobile app is that all information regarding promotion and special discounts will be available to the customer at their fingertips. Push notification plays a key role in doing so. with this feature customers are getting closer to the company. It also plays a role of a reminder to the customer about the products. Apps provide all information like the price, forms, search features, news feeds, upcoming events etc. Customer Engagement Mobile App Development has made it easier for us to be in contact with the company providing the services. For example- when ordering food, the customer would prefer to do it via text than call them up and order. Just a few clicks and the order would be placed. The Best thing about mobile apps is that it gives the company a chance to engage with the customers in real time. These users can then be converted into paying customers. Promotion Providing coupons is the most popular way for promotion. Mobile advertisement is an easy way to promote and sell coupons to customers.

mobile app development Motivational Business Speaker-customer Service Tips By Shep Hyken Posted By: Shep Hyken Today AND rsquo;s tip is setting the right example. So as CEO of a major corporation you shouldn AND rsquo;t have to worry about things like picking up trash anymore, right? According to the folks at Disney, that train of thought is entirely wrong. Michael Eisner, former CEO, and even Walt Disney himself; used to follow the thought process; if there is a job to be done such as picking up the trash, don AND rsquo;t say it isn AND rsquo;t your job, just do it. Just taking it upon yourself to do a task makes the best impression. After all how many times have you heard the counterproductive phrase AND ldquo;Do as I say, not as I do. AND rdquo; I know I wouldn AND rsquo;t like to be managed that way, I AND rsquo;d prefer my management to walk the talk. In that I mean set an example for your teams to follow. Once you set a personal example that proves through action what you really stand for, you can expect other employees to buy in to those same values. On the other hand if you prove by your actions that you don AND rsquo;t buy into those values, then you shouldn AND rsquo;






Motivational Business Speaker Motivational Business Speaker-customer Service Tips By Shep Hyken Posted By: Shep Hyken Danny Meyer AND rsquo;s AND ldquo;No Tipping AND rdquo; Policy is a Lesson for any Business Hi this is Shep Hyken, Customer Service and Experience Expert and today, I AND rsquo;m going to discuss Danny Meyer AND rsquo;s AND ldquo;No Tipping AND rdquo; Policy. Let AND rsquo;s say you AND rsquo;re out to dinner and your server is great. So you give a generous 20% tip. How would you feel if the server refused your tip? In other words, your server delivered an amazing customer experience, but did so because it AND rsquo;s part of their job, not because they are motivated by the hope of a larger tip. This concept of not tipping for service at a restaurant isn AND rsquo;t new. In many countries around the world, this is common practice. However, in the U.S., tipping is the norm and expected. But there is a disruption to the status quo. Danny Meyer, the extremely successful businessman and restaurateur, is going public in a big way with the no-tipping policy that is being rolled out in his Union Square Hospitality Group (USHG) restaurants over the next year. In a public letter he wrote, AND ldquo;






Motivational Business Speaker Ways To Create Customer Trust – Customer Service Training Tips By Shep Hyken Posted By: Shep Hyken It AND rsquo;s an old adage that I AND rsquo;ve mentioned before in my writings and video lessons: People, as in customers, like to do business with people they know like and trust. The knowing and liking is easy. Just creating a good image and having a good reputation makes it easy for customers to want to like you. Be nice and respectful and they start to feel like they are getting to know you. But, the trusting is more difficult. You have to earn your customers AND rsquo; trust by following through and creating a predictable experience. Creating trust is paramount to creating customer loyalty. And anytime you have an opportunity to prove yourself and establish a little more trust with the customer, take advantage of it. So, how do you know when your customers trust you? Aside from repeat business, referrals and accolades, there is one word that you are looking for them to use as they describe you. That word is always. They are always so nice. They always take care of me. I can always count on them. And, when there is a mistake or a problem, they always fix it.






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